Had to call yesterday for an small leak from our boiler. Customer service was incredibly friendly and able to schedule a service call for that night, within a three hour window. Tech showed up an hour into the window. He was able to evaluate and fix the problem within 10 minutes. Even fixed another small issue we had. Sonny was incredibly friendly, respectful and went above and beyond. Would 100% request him again! *We do have the service plan and in this instance it was well worth it since the whole thing was covered*.